Bright House Networks
does not provide the Broadband Census with local internet information (data policy)
Bright House Networks, the cable television arm of media giant Advance/Newhouse Communications, had nearly one million broadband subscribers at year-end 2006. It is one of the top cable operators, with more than 2 million cable subscriptions at year-end 2006, according to Kagan Research.
DO THEY DELIVER ON SPEED EVERYWHERE?
| Customers getting > 100% promised speeds | 3 |
| Customers getting <= 100% promised speeds | 4 |
| Customers getting <= 90% promised speeds | 4 |
| Customers getting <= 70% promised speeds | 11 |
| Customers getting <= 40% promised speeds | 9 |
ARE CUSTOMERS HAPPY EVERYWHERE?
Customer Satisfaction Rating
|
13 |
| Customer Satisfaction Rating
|
30 |
| Customer Satisfaction Rating
|
17 |
| Customer Satisfaction Rating
|
6 |
| Customer Satisfaction Rating
|
4 |
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User Comments
Feb 06, 2008 8:34 pm
Road Runner says:
fast reliable
Feb 07, 2008 6:08 pm
Broadband Census Taker says:
they will not allow me to sign up for the 10 or 15mbit plans unless i combine a triple play AND pay 10 or 15 dollars on top!
Feb 07, 2008 6:43 pm
Broadband Census Taker says:
they will not allow me to sign up for the 10 or 15mbit plans unless i combine a triple play AND pay 10 or 15 dollars on top!
Feb 12, 2008 2:01 pm
DM says:
Very slow, seems like a lot of contention and real time apps dont work. Costly too. Verizon Fios is faster and more expensive, still some contention but faster than Brighthouse
Feb 21, 2008 7:13 am
Jim Fry says:
Overall the service is decent. My issue is there seems to be a lot minor blips that don't warrant a customer service call but are annoying all the same. I am currently giving serious consideration to moving to DSL with the local telco as I hear many positive comments about the DSL level of srvice provided.
Mar 03, 2008 5:52 pm
Broadband Census Taker says:
Service has been fairly reliable. But tech support is clueless and doesn't know they are clueless. I've found it impossible to reach real systems/network managers.
May 07, 2008 3:08 pm
Broadband Census Taker says:
Generally good with only a couple of service disruptions each year.
Jun 14, 2008 10:05 am
Rod says:
Service is fine when it works. They are always very slow to diagnose problems in the network (much of the time the "smoke test" at DSLReports.com shows 80%+ packet loss on one or more of their upstream routers).
Jun 17, 2008 6:11 pm
John says:
I switched my service to 512k because the 5Mbps package experienced MAJOR slowdowns in the evening. Their customer support is horrible, and i have no other choices for broadband access, short of subscribing to a mobile provider's data plan.
Jul 11, 2008 12:54 pm
Monopoly and very expesive says:
Birght house totally monopoly in central florida and has increasing prices steadily.The services are relatively better
Jul 14, 2008 5:33 pm
Broadband Census Taker says:
Waiting for U-verse to be able to bundle TV, broadband Internet and phone at a lower cost with more TV channel options.
Aug 20, 2008 3:26 pm
Broadband Census Taker says:
This company is not good when comes to servicing their clients
Jan 28, 2009 10:42 pm
Broadband Census Taker says:
Fairly stable broadband currently (jan 2008).A couple of years ago the connection had corrupt dynamic IP address issues from time to time. It has been good the past couple of years. Overall good speed. No noticeable slow downs.
Jan 29, 2009 9:20 am
Navonod says:
THe service varies dramtically during the day. Mornings and early afternoon are terribly slow. Evenings are somewhat better. Very difficult to get accurate, real time info on system status.
Feb 16, 2009 10:03 am
Rollie says:
Shared -- upstream fairly constant, but downstream varies from 3M up to 12M or so Also trying uverse -- always comes close to 9M down and 1.4 or so up (10 and 1.5 promised)
Mar 15, 2009 8:22 pm
Rollie Cole says:
Every now and then goes out for an hour or two; speeds down drop to 3 or 4 Mb in busy periods, but upload consistently 1.8 or so
Dec 31, 2009 10:42 am
oldmanegan says:
The advertised rate is achieved at times; however, as cable is a "battle for bandwidth" amongst those on the same neighborhood feed, the quite obvious changes in bandwidth availability occur right as school gets out for the day when the kids all seem to get on line and then in the evening when everyone seems to be on line. Unfortunate.