Comcast
does not provide the Broadband Census with local internet information (data policy)
Comcast Corp. is the nation's second-largest broadband provider, with an estimated 9,344,000 at year-end 2006. It is the largest cable operator, with 26,780,352 subscribers at year-end 2006, according to Kagan Research.
Comcast's basic home Internet packages are for downstream speeds of 4 Megabits per second (Mbps), 6 Mbps, 8 Mbps, or 17.6 Mbps. Upstream speeds are 384 kilobits per second (kbps), or 768 Kbps in conjunction with the 8 Mbps downstream package. Comcast offers a speedier and more expensive option of 16 Mpbs downstream and 1 or 2 Mbps upstream . In April 2008, Comcast offered the new DOCSIS 3.0 for $150.00 per month in parts of Minnesota. In a less publicized offering, Comcast sells reduced speed of 768Kbps down/384 Kbps up.
DO THEY DELIVER ON SPEED EVERYWHERE?
| Customers getting > 100% promised speeds | 168 |
| Customers getting <= 100% promised speeds | 25 |
| Customers getting <= 90% promised speeds | 43 |
| Customers getting <= 70% promised speeds | 183 |
| Customers getting <= 40% promised speeds | 318 |
ARE CUSTOMERS HAPPY EVERYWHERE?
Customer Satisfaction Rating
|
118 |
| Customer Satisfaction Rating
|
367 |
| Customer Satisfaction Rating
|
347 |
| Customer Satisfaction Rating
|
110 |
| Customer Satisfaction Rating
|
58 |
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User Comments
Jan 21, 2010 7:27 pm
Myra says:
The connection speed used to seem faster, but now it's seems sluggish.
Jan 21, 2010 8:20 pm
JC Goss says:
When it's fast, it is fast; sometimes it is not fast.
Jan 22, 2010 5:58 am
Broadband Census Taker says:
Lousy customer service, but good speeds.
Jan 22, 2010 3:24 pm
Broadband Census Taker says:
Thanks for the service.
Jan 23, 2010 11:31 am
Broadband Census Taker says:
Seems really slow at times. Usually, if I "restart" or unplug my modem for a minute or two, it sort of solves the problem. Whenever McAfee decides to update, that virtually stops my interent period.
Jan 25, 2010 1:29 pm
JRP says:
Speed drops to a crawl in the evenings!
Jan 26, 2010 10:13 pm
tkaypdx says:
Hoping to find out what speed I'm REALLY getting.
Jan 30, 2010 12:11 pm
Nicole Hamilton says:
Consistently meets or exceeds the promised upstream and downstream speeds.
Jan 31, 2010 9:16 pm
SteveHend says:
This service varies in speed depending on the time of day and whether the neighborhood kids are in school or not. I don't know how many nodes we have but I can say that they are truly loaded to the max at times and my download speed can crawl.
Feb 07, 2010 8:42 am
Broadband Census Taker says:
I just hooked the provided Netgear 150 wireless and I am not happy with the speed and loss rate.
Mar 10, 2010 11:13 am
Tom Clark says:
Thanks for offering this service.
Mar 11, 2010 7:43 pm
bfb2k says:
Great service! (now that i'm business class... no download limit)
Mar 11, 2010 8:39 pm
Jawsh says:
Faaaast
Mar 13, 2010 3:25 pm
Reston Customer says:
Comcast Customer Service is extremely poor.
Mar 24, 2010 4:53 pm
jerry says:
Very unreliable - goes up and down often, usually lower than promised speeds at all time. they are also nearing $70/mo. Lack of competition is a huge problem.
Mar 24, 2010 4:53 pm
jerry says:
Very unreliable - goes up and down often, usually lower than promised speeds at all time. they are also nearing $70/mo. Lack of competition is a huge problem.
Apr 02, 2010 10:51 am
Ed says:
Outrageous price. Upgrade to "Blast" speeds took three days, many long customer service and support phone calls, two on-site visits and the unnecessary replacement of an RCA modem because Comcast was not aware that I needed their new D3 modem. Once I got the D3 modem, I got the promised "Blast" speeds.
Apr 05, 2010 10:39 pm
travelbug1080 says:
Promised speeds of 50mbps, the fastest test I've run so far is 38mbps.
Jun 11, 2010 4:02 pm
Broadband Census Taker says:
Several speed tests at different times have revealed Comcast service varies between 12 and 20 mbps upload and sticks stead around 4 mbps upload.
Jul 20, 2010 10:44 am
Broadband Census Taker says:
Painfully inconsistent speeds an in the summer when population increases it's click and wait ...