Verizon Communications
does not provide the Broadband Census with local internet information (data policy)
Verizon Communications Inc. is the third largest broadband provider in the U.S., with more than 6 million subscribers at year-end 2006, according to Leichtman Research Group. The company had 48 million telephone subscribers and 51 million wireless subscribers in 2005, according to the Federal Communications Commission.
DO THEY DELIVER ON SPEED EVERYWHERE?
| Customers getting > 100% promised speeds | 35 |
| Customers getting <= 100% promised speeds | 19 |
| Customers getting <= 90% promised speeds | 42 |
| Customers getting <= 70% promised speeds | 99 |
| Customers getting <= 40% promised speeds | 85 |
ARE CUSTOMERS HAPPY EVERYWHERE?
Customer Satisfaction Rating
|
204 |
| Customer Satisfaction Rating
|
281 |
| Customer Satisfaction Rating
|
192 |
| Customer Satisfaction Rating
|
57 |
| Customer Satisfaction Rating
|
65 |
Join us at the exclusive Broadband Breakfast Club
click here for more infoAdvertisements
Please send event notices to Events(AT)broadbandcensus(DOT)com
User Comments
Oct 11, 2009 6:43 pm
Douglass B Ellis says:
Re: Verizon Broadband I have had service from 80kbps to sometimes 240 kbps, EXCEPT I drop to .03 to about 27 kbps each May, September and January. Each time it takes 6 weeks or more to finally get a Tech that knows what he is doing to get me back on service. When using the S.C. office the problem has never been solved. (An individual who had worked at that office in Support advised that their Tech personnel come in three categories; The larger group are too lazy to work though the problem, the next largest are those who do not have the knowledge, and then there is the very rare few who do have the knowledge and will work at it. I have never had the latter!) Each time it takes from 5 to 7 weeks until I finally get another office and the problem is usually solved; this has been Houston, Boise, and Little Rock. On this occasion I have not had the service for which I pay since 09/12. I did learn from a Little Rock Tech that they have had an intermittent failure by a piece of equipment for sometime and they have finally ordered a new part, but the Network personnel would not give him details or any estimated date when it will be repaired. Both he, Jimmy, and the Boise Tech, Lonnie, have been great and suggested I get an exterior antenna (Cost of cable and equipment about $100), but before doing so to have the Field Manager come out and run a transmission check to see where to put it and how high or determine if it will even solve at least some of the problem. They advise this is routine in many areas of their State, especially in the mountains, and no problem. They referred this to our regional office. Nothing happened. Contacted Support at a local retail office. He has sent emails to them and left voice messages for regional repair. It’s been since 09/28 and they have not responded. But, then what can be expected from Verizon in the Region!!! I have a complete log of dates, persons with whom I have spoken, what was said, the ticket numbers and results going back to May 2008. I would change in a minute, but there is no rural cable service in this area for miles (Charter says they only run cable in rural areas if there are at least 20 homes to a mile….This is RURAL!!) Land lines, owned by Verizon, where installed in the 50’s and I was advised by Verizon personnel that they are too deteriorated to carry a good signal….they where correct; I tried it for two years and if you can get a max signal of 38kbps occasionally you were lucky. Satellites are available, however for me to use it I would have to cut down a wide strip of trees up a ridge to get a clear line from the dish to the satellite. I am a contract college instructor and in contact with many people in three counties and it seems to be that regardless of where one lives in this area of North Carolina there are only a very few receiving good wireless or broadband signals with Verizon and likewise if you live only a few miles or more outside of one of our small town limits, access to cable for the most part is unable. These companies for ten years or more have been charging those of us in rural areas for the full cost for quality service but delivering minimal service at best and no one in government seems to be willing to make them conform to the provision of providing all Americans the same quality service. I have paid out hundreds of dollars for service I was not receiving and lost many more hundreds in lost time and money in by business.
Nov 16, 2009 4:52 pm
Broadband Census Taker says:
It;s being REALLY SLOW!
Nov 16, 2009 4:52 pm
Broadband Census Taker says:
It;s being REALLY SLOW!
Nov 16, 2009 4:52 pm
Broadband Census Taker says:
It;s being REALLY SLOW!
Nov 16, 2009 4:52 pm
Broadband Census Taker says:
It;s being REALLY SLOW!
Nov 19, 2009 5:35 pm
Broadband Census Taker says:
FiOS has been quite good. I think that Comcast cable broadband, which we had before, was faster, though only slightly. I think Comcast was faster "out of the gate", though FiOS might be faster after a download has been going on for a little while.
Dec 09, 2009 5:52 am
Charles Gosse says:
Our current cable service, Verizon FIOS, is significantly more reliable than our previous cable service from Cox Communications. Competition makes sense.
Dec 19, 2009 3:21 pm
Broadband Census Taker says:
We have no broadband service available...no DSL, no cable. Verizon wireless is only option...very mediocre and expensive.
Jan 21, 2010 1:51 pm
Emile De Antonio says:
Sometimes slow
Jan 21, 2010 4:00 pm
Emile De Antonio says:
Sometimes slow
Jan 21, 2010 4:30 pm
Matinale says:
Combo modem and wireless router is good. Speed seems about the same as Cablevision. Very reliable. Billing and web site drive me nuts. Phone company corporate culture lives on, both in good service and lousy billing. Web site refused to provide FIOS speeds for my account despite repeated attempts.
Jan 21, 2010 8:20 pm
Roberta says:
Verizon sucks but the fiber optic service is more reliable than cable was.
Jan 21, 2010 9:30 pm
Broadband Census Taker says:
Heaven help you if you need to call them for a problem.
Jan 22, 2010 11:49 am
Broadband Census Taker says:
The speed inexplicably slows to a crawl--come in waves, like sometimes not for a week or two, sometimes daily. The connection keeps getting lost with similar frequency, though not necessarily coincident.. My MAC diagnostic will show that I'm connected to the ISP, but the lights are red (not connected) for internet and server.
Jan 22, 2010 10:44 pm
Mark says:
Download speed usually 2.5-2.8 MBPS. Not quite enough for a HD movie stream. Also takes a long time to download movie to DVR (but I do this in the background or overnight). Works just fine for my personal internet use
Jan 23, 2010 8:19 pm
Broadband Census Taker says:
Install took 7 working days. Been working relatively flawlessly since. Price is a bit high.
Jan 24, 2010 11:58 pm
John Krill says:
It rarely goes down. But if it does it is very hard to get a REAL tech on the phone. Support is in India and they just give you a fixed response to everything you say.
Jan 26, 2010 10:25 am
Broadband Census Taker says:
Not happy that Verizon blocks SMTP port. Not much support for Linux users.
Feb 10, 2010 5:22 pm
Randall says:
I am on NetZero. The switching station were I live has limited slot for DSL and they are Full so anyone new to the area is stuck on dial-up this area is rural.Before I moved here there was DSL but when I got here I have been waiting for 4 months for a slot to openup because someone else would have to close there DSL account.
Feb 10, 2010 5:44 pm
Taverner says:
Promised 35/35 mbps, actual ping test is about 12. Functional speed is still rarely above 1.2. Finally, the big lie is that their fibre only reaches to the building. As soon as you downgrade the line to cable (on its way to your apartment) you can only get cable bandwidth. Cable modem = cable speed.